Many caretakers, amateurs and professionals alike, and at all levels of education and experience, are employed at their client’s home on a personal recommendation or through professional agencies. Nursing home facilities are always looking for help. Most workers have used a combination of methods of finding work, but all of them will tell you that the burn-out rate is high in their field. If they are caring for the elderly, the disabled, or for children, in their clients’ home, the caregiver feels isolated. The stress level is high, the mental and physical demands intense, and the rewards are few.
There is high turnover among in-home care workers because they usually don’t earn benefits, vacation time or sick days. Many of these workers are recent, and sometimes, illegal, immigrants. Anna, a young Spanish-speaking woman says, “I came to this country on a student visa, but when I ran out of money, I had to find work. I worked mostly as a baby-sitter, but also as a home companion for an elderly woman. I was lucky. My employers always treated me very well. They paid me above average wages and even gave me vacation time. But, most of my friends who I met taking English language courses, were not as lucky as me. They work very hard and can’t take any time off.”
She doesn’t say it out loud , but I know what Anna means. Illegal immigrants are at the mercy of employers who can hire and fire them at will, pay them below minimum wages, and turn them in to the immigration authorities on a whim.
Anna pauses for a moment, then continues, “But one thing makes it very bad for me. Back home in Costa Rica, I finished collage and got my degree in accounting. In this country, I can only work for someone in their home. I take care of little children, but there is nothing else for me to do. I am very grateful for the opportunity to come to the US, but I decide that it is better to wait for a visa and come in legally. I just wanted to be in the United States of America so bad that I couldn’t wait. I love the US. I don’t have much opportunity in my country either. Maybe I could have won a visa in our lottery, but everybody wants to win that.”
“Tell me about your friends. Why did they come to this country?”
“Mostly, they just come to make money. They want to have a chance to make a good life in their own country, but there is nothing for them there. So, they come here. They get mostly jobs nobody else wants and they work very hard and very cheap. But they can’t say anything about the way they are treated. Many people from other countries would be happy to take their job baby-sitting, waiting on tables, or washing dishes for even less money. They have no rights and no hope.”
I guess my face is showing how conflicted I’m feeling. I feel sorry for people who are struggling to support themselves and their families. “If I had been born in Mexico or Salvador or Columbia”, I answer, “I would want to live in America, too.”
But I am thinking to myself, How can people who enter this country illegally expect to have any rights? After all, they broke our laws to get here, didn‘t they?
“All those countries you said, and Costa Rica, too…we are all Americans. Some South and some North.” Anna’s voice is soft and apologetic. “We don’t like not to be called Americans, you know.”
I met Carol, a nurse’s aid for over twenty years. By her own admission, her choices in life were limited. Carol did not complete high school, had taken only basic, required health care courses, and had worked for a variety of nursing facilities. The turn-over rate for nursing home workers is especially high. The workers tend to drift from one facility to another, hoping for an increase in wages and better working conditions. While tending to our seniors, they often working double shifts, just to make ends meet. In spite of the low pay, Carol had managed to raise her own family while caring for others.
I began a conversation with her while I was visiting with a friend. I asked Carol how long she’s been working at the nursing home and she provided me with a litany of nursing home jobs she has had and why she was forced to leave them. She cited low wages, no raises, and unhealthy or unsafe working conditions. I ask her what she likes about her job and she answered me right away. “It’s the old folks. I like taking care of them. I make sure that they’re doing okay as best I can.” Then I ask her what she doesn’t like about her job.
Carol is reluctant to speak up, but, with a little prodding on my part, she finally tells me, “The best thing to do around this place”, she says, speaking of the nursing home where she is currently employed, “is to keep your mouth shut, if you know what I mean.” Her eyes darted around the room.
I told her I don’t know what she meant.
“Well, some people like to talk about everybody’s business, but their own, if you know what I mean.” I nod my head in encouragement. “Like, for one thing, you don’t want to be calling the hospital every time somebody falls down or hits somebody else. It goes on our record, you know.”
“Your record?” I ask.
Carol snorts out a laugh and looks at me with pity for being so uninformed. “No…the nursing home’s record. If they get too many accidents, the State gets called in to investigate and then we all get in trouble.”
I find this difficult to believe. My grandmother was in a nursing home years ago, but I hardly ever saw her because we lived in another state. My first reaction to Carol’s statement is to think she has a little too much flair for the dramatic. But, she doesn’t seem the type. She’s a large woman, solid-framed and, I don’t believe, easily intimidated.
“What can you…or anybody do about it?”
Carol shrugs her shoulders. “Don’t know. Big corporations own this place…own most places now. They don’t listen to people like me. Besides, I would lose my job if I said anything.”
I persist. “Well, what can we do? I mean, the people here have families, don’t they? What if they tried to reason with the corporations? Tried to organize or something?”
Carol looks around again, checking to see if anyone is listening to our conversation. Her voice is a hoarse whisper. “The best thing, if you care about somebody living here, is to visit. Come to see them all the time. Make sure they’re clean, getting baths and stuff, and their eating okay, and they’re getting they’re meds…as best you can.” Carol leans forward and gives me a conspiratorial wink and adds, “Don’t forget you may just end up in one of these places yourself.”